Refund & Cancellation Policy

Where a free trial is offered, its length and conditions are shown before it starts. A trial does not require payment unless stated at the point of sign-up, and it can be allowed to lapse without charge.

A membership becomes active once payment is confirmed by the payment provider. Access, price, currency and billing period are those displayed at the point of purchase.

You can cancel future renewals at any time from your account. Cancellation stops future billing; unless stated otherwise, access continues until the end of the billing period you have already paid for.

Cancelling a membership does not delete your account or your personalisation history. Deletion is a separate request made from Profile → Privacy & Data.

Where a plan renews automatically, this is disclosed before purchase, together with the renewal amount and period. You can switch off renewal before the next renewal date.

If a scheduled payment fails, we may retry it and notify you. Access may be paused until payment succeeds. Your account and data are not deleted because of a failed payment.

If you are charged more than once for the same period, contact us with the dates and amounts. Verified duplicate charges are refunded.

If a paid feature was not delivered for a material period due to a fault on our side, we will provide a credit, an extension or a refund appropriate to the circumstances.

• ·Email support@zovas.io from the address on your account
• ·Include the payment date, amount and payment reference
• ·Describe the reason for the request

We acknowledge refund requests promptly and aim to decide within a reasonable period after receiving the information needed to assess them.

Approved refunds are issued to the original payment method through the payment provider. The time for funds to appear depends on the provider, your bank or card issuer, and is outside our control.

• ·Where the service was substantially delivered for the period charged
• ·Where a request relates to dissatisfaction with probabilistic guidance outcomes rather than delivery of the service
• ·Where the account was suspended or terminated for breach of the Terms
• ·Where a refund request is made after the period stated for the relevant plan

Nothing in this policy limits rights that cannot be excluded under applicable consumer law in your place of residence.

Billing and refunds: support@zovas.io. Formal notices: legal@zovas.io.