Terms & Conditions

These Terms & Conditions form an agreement between you and HIZOVAS SOLUTIONS PVT LTD, India ("Zovas", "we", "us"). By accessing or using the Zovas Platform you agree to these Terms. If you do not agree, please do not use the service.

"Zovas Platform" means the digital products and services operated or made available by HIZOVAS SOLUTIONS PVT LTD under the Zovas brand, including websites, web applications, mobile applications, software, APIs, messaging interfaces, conversational interfaces, connected services, wearable or device integrations and other digital experiences that may be introduced, updated or made available from time to time.

Zovas provides personalised daily intelligence, guidance, insights and decision-support experiences generated using user-provided information, timing patterns, behavioural information, feedback, statistical methods and artificial intelligence.

Zovas is currently intended for users aged 13 years and above. Zovas does not knowingly provide account registration to children under 13. If we become aware that an account has been created by a person under 13, we will take appropriate steps to restrict or terminate the account and handle associated personal information in accordance with applicable law.

Where a higher minimum age or additional parental authorisation is legally required in your jurisdiction for the relevant processing or service, that legally required standard applies.

You must provide accurate registration information, including a genuine date of birth, and keep it up to date. You are responsible for maintaining the confidentiality of your sign-in credentials and for activity carried out through your account.

• ·Use Zovas lawfully and for your own personal purposes
• ·Do not attempt to access another user's account or data
• ·Do not probe, scrape, reverse engineer or interfere with the service or its security
• ·Do not use Zovas to make decisions that require a qualified professional without consulting one

Our handling of personal information is described in the Privacy Policy, which forms part of your relationship with Zovas and should be read together with these Terms.

Guidance is generated for you based on the information you provide and the record you keep. Accuracy and usefulness depend on the completeness and honesty of that record.

Parts of the service are produced using artificial intelligence, machine learning, statistical methods and pattern analysis. AI-generated information may be inaccurate, incomplete, outdated or unsuitable in particular circumstances. Further detail is set out in the AI & Responsible Use notice.

Zovas expresses likelihoods, not certainties. Any score, window, timing, prediction or recommendation is a probabilistic output that may change as more information becomes available.

Zovas does not guarantee that any prediction, recommendation, timing, score, insight or suggested action will occur or produce a particular outcome. You remain responsible for your own decisions.

You may not use Zovas for unlawful, harmful, fraudulent, abusive or infringing purposes, to harass others, to circumvent access controls, or to build a competing product using our outputs.

The Zovas Platform, including its software, source code, models, model configuration, prompts, system instructions, scoring methods, prediction logic, feature engineering, internal datasets, internal rules, designs, brand and trade secrets, is owned by HIZOVAS SOLUTIONS PVT LTD or its licensors. No rights are granted other than the limited right to use the service under these Terms.

You retain your rights in the content you record in Zovas. You grant us the permissions reasonably necessary to store, process and display that content in order to operate and personalise the service for you, and to maintain security, integrity and legal compliance.

Zovas relies on third-party infrastructure and service providers to operate. Their availability and terms may affect the service. Categories of providers are described in the Privacy Policy.

Paid memberships, where offered, are described at the point of purchase, including price, currency, billing period and what is included. Payment processing is handled by a payment provider; Zovas does not store full card details.

Where a free trial is offered, its duration and conditions are shown before you start it. A trial may be withdrawn or modified for future users at any time.

Where a subscription renews automatically, this is stated at purchase. You can cancel future renewals from your account. Cancellation takes effect according to the applicable billing period.

Refunds are governed by the Refund & Cancellation Policy.

We aim to keep Zovas available and reliable, but we do not warrant uninterrupted or error-free operation. Maintenance, third-party outages and factors outside our control may affect availability.

We may add, modify, suspend or discontinue features. Where a change materially reduces a paid benefit, we will provide reasonable notice.

Zovas may evolve to incorporate technologies such as advanced artificial intelligence, machine learning, conversational systems, voice interfaces, mobile applications, wearable technologies, connected devices, augmented reality, virtual reality, spatial computing, avatars, immersive digital environments and other emerging interfaces. Not all such technologies are active today.

If a future feature requires materially different categories of personal data, device permissions or processing purposes that are not reasonably covered by the existing notice and lawful processing framework, we will provide appropriate additional notice and obtain any consent or permission required by applicable law before enabling that functionality.

We may suspend or terminate access where these Terms are breached, where required by law, or where necessary to protect users, the service or third parties.

Cancellation or expiry of a subscription does not by itself constitute a request to delete your account or personal data. Subject to applicable retention requirements and the purposes for which information is processed, Zovas may retain eligible account and personalisation information for the applicable retention period so that you may return to the service without unnecessarily losing account continuity.

Account deletion and data deletion are separate from subscription cancellation, and are requested from Profile → Privacy & Data.

Retention periods may differ by data category and may be determined by legal, operational, security, accounting, payment, fraud-prevention and service requirements. We do not promise indefinite retention.

To the extent permitted by applicable law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. Zovas is not a medical, mental-health, legal, financial, investment or tax advisory service.

To the maximum extent permitted by applicable law, Zovas will not be liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, data or opportunity arising from use of the service. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify HIZOVAS SOLUTIONS PVT LTD against claims arising from your unlawful use of the service or your breach of these Terms, to the extent permitted by applicable law.

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

We ask you to contact us first so we can try to resolve the matter directly. Disputes not resolved informally are subject to the competent courts in India, without prejudice to any mandatory rights available to consumers in their place of residence.

We may update these Terms. Material changes will be notified through the service or by email, and the version and effective date shown above will change. Continued use after the effective date constitutes acceptance of the updated Terms.

Formal notices and legal queries: legal@zovas.io. General support: support@zovas.io.

HIZOVAS SOLUTIONS PVT LTD, India.