Service Delivery / Digital Services Policy

Zovas delivers access to a personalised digital guidance experience, including daily intelligence, guidance sessions, reflections and the personal record built from your use of the service.

Access is provisioned electronically to your account. On a successful trial start or a confirmed payment, access is normally enabled immediately, and in any case as soon as the payment provider confirms the transaction.

Service delivery may occur through supported Zovas interfaces such as:

• ·The Zovas web application (currently supported)
• ·A future Zovas mobile application
• ·Supported messaging channels, where enabled for your account and you have opted in
• ·Other supported digital interfaces introduced from time to time

An interface is only used where it is actually enabled for your account. Messaging delivery requires your opt-in and a supported channel being active.

• ·Your account status
• ·Your subscription or trial status
• ·Technical availability of the service
• ·Third-party infrastructure and network conditions
• ·Supported communication channels
• ·Applicable permissions and consents

If you cannot access a feature you have paid for, contact support@zovas.io. We will investigate and, where the fault is on our side, restore access or apply the Refund & Cancellation Policy.

Zovas is a digital service accessible wherever the application is available, subject to applicable law and to any restrictions on payment methods or messaging channels in your country.